Payment Postage and Returns Information
Passyourtest.com.au uses Australia post for delivery of your order.
Our website links to their postage calculation system to calculate your postage costs.
At checkout you can choose either express or regular post.
We do not ship by courier or freight co. We do not ship outside of Australia.
Pass your test values your privacy. All orders are packaged discretely.
When checking out you will be directed to a PayPal page, where you will be asked if you would like to pay using a Paypal account, or a credit/debit card for those that are not PayPal members.
All orders are dispatched as soon as possible after receival. Taking into account our 2pm cut-off, we endeavour to dispatch orders on the same business day as they are received. Occasionally circumstances may arise that prohibit this, in which case the order will be dispatched the following business day where possible.
We post Australia-wide and all our products are dispatched in Australia Post satchels, either Express Post or Regular Parcel Post (except bulk orders). For Express post satchels, Australia Post estimate a 1-3 business day delivery timeframe. They only guarantee next day delivery of Express satchels to specific postcodes within the CBD of state capital cities and CBD of some regional cities and major towns. This information can be found at Australia Post’s website.
After posting many thousands of express satchels, we have found the vast majority reach their destination within Australia Post’s estimated timeframe.
Please Note: In more remote areas, delivery may take longer than the estimated times posted on the website.
We do not post outside of Australia.
Returns are not accepted on any of our detox products. Please carefully determine your need for these products before purchasing, as refunds will not be offered if you find you no longer require the item.
Some detox products sold by us may come with a manufacturer’s money back guarantee, if so, this will be clearly marked on the packaging. Should you wish to make a claim for a failed test result, it must be lodged with the manufacturer directly, following the manufacturer’s instructions provided on the packaging.
All care is taken when packaging items for dispatch. Items are packed to meet Australia Post’s requirements. Should you receive goods that have been damaged in transit, this should be taken up with Australia Post directly. Goods sent via Australia Post are covered for damage or loss, to the value of $100. Australia Post will only deal with the receiver, we cannot do this on your behalf.
Likewise, for orders that take longer than Australia Post’s estimated timeframe to be delivered, this needs to be taken up with Australia Post directly. This can only be done by the customer. We are unable to do this on the customer’s behalf, as Australia Post doesn’t recognise the sender as their customer, they regard the receiver as their customer.
